She returns and shares she promptly needs my SS info. While confused - because the night before Angel didn’t ask - I gave the information. She then tells me that based on my credit (which is amazing, we just bought a brand new home) the charge is actually $220, not $120.
A few minutes later Natasha either realizes I’m not lying by either confirming with Daniel or playing chicken (eyeroll again)
Natasha immediately had an attitude (why? Don’t work in customer service) and says she’s going to check with “daniel” like I’m lying!!!!
But I don’t quit that easily so I called back. This time I work my way directly to a supervisor on the loyalty team, Natasha.
Transfer #8: I’m on the phone with sales who essentially tells me yes they can set up my new account and installation but what do you mean waive the $120 fee? Nope. You have to pay to set up with them so back to the loyalty team.
So another transfer (I’m on transfer 7 now, if you’d like count) to technical so they can set up the installation. He would make sure to “notate the account.”